Refund Policy

1. Overview

GetProfitCalc (“we”, “us”, or “our”) is committed to fair and transparent billing. Payments for paid subscription plans are processed securely by Paddle.com, our Merchant of Record. Paddle handles all payment processing, invoicing, and tax compliance on our behalf.

2. Free Trial

All paid plans begin with a 7-day free trial. No credit card is required to start your trial. You will not be charged anything until you choose a paid plan after your trial ends. If you do not upgrade, your account is simply archived — you are never billed without your consent.

3. Cancellation

You may cancel your subscription at any time from your account settings under Dashboard → Settings → Billing & Plan. Cancellation takes effect at the end of your current billing period — you retain full access to all paid features until that date.

We do not charge cancellation fees. Once your billing period ends, your account reverts to an archived state and you will not be billed again.

4. Refund Eligibility

We offer refunds in the following circumstances:

• Within 7 days of first payment: If you are charged for the first time and are not satisfied, contact us within 7 days of the charge for a full refund, no questions asked.
• Duplicate charges: If you are charged more than once for the same billing period due to a billing error, we will refund the duplicate charge in full.
• Service unavailability: If the platform experiences unplanned downtime exceeding 72 consecutive hours in a billing period, you may request a prorated refund for that period.

5. Non-Refundable Circumstances

Refunds are generally not issued in the following situations:

• Renewals where you did not cancel before the billing period ended and the renewal was clearly communicated in advance.
• Partial months — we do not prorate mid-period cancellations except in cases of extended service unavailability (see above).
• Longer-cycle plans (quarterly, semiannual, annual) where the discounted rate was applied and more than 7 days have passed since payment.
• Accounts suspended for violation of our Terms of Service.

6. How to Request a Refund

To request a refund, email us at hello@getprofitcalc.com with the subject line “Refund Request” and include:

• The email address associated with your account
• The date and amount of the charge
• A brief reason for your request (optional but helpful)

We aim to respond to all refund requests within 2 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your bank or payment provider.

7. Paddle as Merchant of Record

All transactions are processed by Paddle.com, which acts as the Merchant of Record for GetProfitCalc. This means Paddle is legally responsible for billing, receipts, and tax collection. If you have questions about a specific charge that appears on your statement from Paddle, you may also contact Paddle Support directly. For refund requests, however, please contact us first at the address below.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the service after changes constitutes acceptance of the revised policy.

9. Contact

Questions about this policy or a specific charge? Contact us at: hello@getprofitcalc.com